Manage Aftersales Video - Standard - In Development
Retrieve Repair Order data from Keyloop's DMS and integrate your Aftersales video workflow.
For the partners who wish to enrich their Aftersales video product proposition to their customers and offer a seamless Vehicle Health Check process supported by Video content. This product provides partners with access to repair order jobs, thus enabling partner applications to display identified work and capture a customers purchasing decisions.
Availability: Autoline Rev8 (available) and Autoline Drive (available)
Not available where you need it? Let us know
Provides endpoints to:
- Search for repair orders
- Get repair order details
- Add/update/remove video content URL
- Update customer communications
Repair order search
Use a variety of parameters to find existing repair orders. Our search capability lets you identify unique repair order IDs which can then be used to obtain detailed information on their content.
Repair order overview
Every Keyloop repair order is rich with information that will help you serve your customers more effectively. Use our API to get an overview of the appointment and work scheduled for completion.
Add & remove video content (URL)
Video content captured in your application can be synced to the repair order. This gives the retailers the flexibility to refer the customers to the video recorded to create more upsell opportunities. Where available this also enables the video to be reviewed within the DMS and retains a history against the customer record.
Synchronise customer communications
Where your application manages communications directly with the end consumer you can notify the DMS of every outbound communication, so that the DMS retains an accurate contact history against the customer record.
Offer a connected Aftersales experience
If you are an Aftersales video solution provider, you can save your users time by integrating vehicle inspection outcomes directly from the Keyloop DMS. You can also add/update the URL(s) related to the video content captured in your application. This gives the flexibility and tools needed for dealers to digitise the end consumer journey, increase upsell opportunities and brand loyalty through better customer interaction.