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Manage Aftersales Video - Advanced - In Development

Offer a connected experience by integrating Keyloop's VHC data with Aftersales video workflow.

Overview

For the partners who want to enrich their Aftersales video product proposition to in turn enable retailers to offer a seamless Vehicle Health Check process supported by Video content to their customers. This product provides partners with access to recorded VHC data and enables partner applications that have a customer facing presentation page for the VHC data to capture the outcomes in terms of purchasing decision on the VHC work and send it back in to the DMS.

Availability: Autoline Rev8 (coming soon) and Autoline Drive (coming soon)

Not available where you need it? Let us know

Provides endpoints to:

  • Search for repair orders
  • Get repair order details
  • Get VHC summary details
  • Update VHC customer authorization
  • Update/remove video content URL
  • Get VHC images
  • Update customer communications

Capabilities

Repair order search

Use a variety of parameters to find existing repair orders. Our search capability lets you to identify unique repair order IDs which can then be used to obtain detailed information on their content.

Repair order overview

Every Keyloop repair order is rich with information that will help you serve your customers more effectively. Use our API to get an overview of the appointment and work scheduled for completion.

Detailed VHC job Information

For every repair order, retrieve a detailed VHC summary with Job specifications, including the job condition codes (Red, Amber & Green), personalised pricing, enabling key information to be relayed to the customer along with the video content.

Availability of recorded VHC still imagery

For every VHC job, retrieve the still images captured by Keyloop's application during the recording of health check and relay key information to your customer.

Add & remove video content (URL)

Video content captured in your application can be synced to the repair order. This gives the retailers the flexibility to refer the customers to the video recorded to create more upsell opportunities. Where available this also enables the video to be reviewed within the DMS.

Update the customers decision for every VHC job

Collect the customer authorisation or deferral decision in your application and pass that in against the relevant VHC jobs to synchronise the DMS.

Synchronise customer communications

Where your application manages communications directly with the end consumer you can notify the DMS of every outbound communication so that the DMS retains an accurate contact history against the customer record.

Usecases

Offer a connected Aftersales experience

If you are a aftersales video solution provider, you can save your users time by integrating vehicle inspection outcomes directly from the Keyloop DMS. Once those jobs are priced up, you can retrieve detailed information that can be relayed to the end consumer for approval and then update the authorisation details back into the DMS to assist further completion of the work. You can also access the still images captured by Keyloop's VHC Touch application and update the URL related to the video content captured in your application thus giving flexibility and tools needed for dealers to digitise the end consumer journey and increase upsell opportunities and brand loyalty through better customer interaction.